1
Enter your mobile number
Open the subscription page and type the number you want the charge to go to.
Pricing
One subscription, the whole venue
Pick your operator option and the charge goes straight to your mobile account. No cards, no long forms.
How to subscribe
Three steps separate this page from the stage. It takes about a minute.
2
Confirm with your operator
Follow your operator's screen or enter the PIN you receive by SMS to confirm the sign-up.
3
Step on stage
Access is active right away: create your avatar, pick a room and sing on CantaPues.
How to cancel
Use the instruction published for your operator, or write to us if you prefer direct help.
Entel Users
Text SALIR to 2011 and your subscription is cancelled straight away.
Email support
- Send the SMS from the mobile number you subscribed with
- No app to install and no login needed
1
Send the keyword
Text the opt-out keyword to the short code shown for your operator.
2
Get confirmation
You will receive an SMS confirming that your subscription has been stopped.
3
You are unsubscribed
Billing ends and no further charges are made to your mobile account.
Refund policy
Refund requests are handled by our team at ayuda@cantapues.com.
- You can request a refund within 30 days of the charge appearing on your mobile account.
- Send your request to ayuda@cantapues.com and include the mobile number the charge was made to.
- Add the approximate date of the charge so we can locate it faster.
- We confirm receipt of every request and let you know the outcome by email.
- Approved refunds are processed through your mobile operator, via the same channel as the charge.
- Crediting time depends on your operator and can take a few billing cycles.
- Cancelling the subscription and requesting a refund are separate steps: cancel first if you want no further charges.
- If you have questions about a charge, write to ayuda@cantapues.com and we will review it with you.
CantaPues FAQs
Have questions about CantaPues? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.
What do I receive with my CantaPues subscription?
With your CantaPues subscription, you gain unrestricted access to a vast array of CantaPues content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to CantaPues?
You subscribed to CantaPues by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using CantaPues?
These subscriptions grant you unlimited access to all our CantaPues content and premium features during the active subscription period. Yes, CantaPues operates a subscription model (Entel postpaid: S/12.90 monthly, Entel prepaid: S/2.00 daily), please refer to our relevant pricing information.
What platforms does CantaPues support?
CantaPues is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the CantaPues platform or email us at ayuda@cantapues.com
How do I cancel my CantaPues subscription?
To cancel your subscription, you can do so by texting SALIR to 2011 (for Entel), or by emailing our customer care team at ayuda@cantapues.com.